Refund & Cancellation Policy

The Trillion Hub LTD  ·  Effective 2026

1. General Policy

The Trillion Hub LTD aims to provide clear information about our programmes and services before payment. Refund eligibility depends on the type of service purchased and the terms communicated at the point of purchase.

2. Training and Programme Fees

Unless a programme page, invoice or written agreement states otherwise, a participant may request a refund within seven (7) calendar days of payment, provided the participant has not:

• materially accessed or consumed the paid service
• attended the programme
• received substantial programme materials
• otherwise commenced participation

Where a programme has already commenced or substantial digital materials/services have been accessed, refunds may be limited or unavailable except where required by applicable law or expressly stated in the applicable programme terms.

3. Cancellations by The Trillion Hub

If The Trillion Hub LTD cancels a programme or service and cannot provide a reasonable alternative date or equivalent service, eligible participants may receive a refund of the applicable amount paid.

4. Client Services

For consulting, talent, workforce or other bespoke services, cancellation and refund terms may be governed by the applicable proposal, invoice, statement of work or service agreement. Where no separate terms apply, fees for work already performed or costs already incurred may be non-refundable.

5. How to Request a Refund

Send a refund request to talent@thetrillionhub.com with your full name, payment date, amount paid, service/programme name, transaction reference and reason for the request. We may request additional information to verify the transaction.

6. Refund Processing

Approved refunds will normally be returned through the original payment method where practicable. Processing times may depend on the payment provider or bank. Any third-party fees that cannot be recovered may be treated in accordance with the applicable service terms and applicable law.

7. Non-Refundable Items

Unless otherwise stated or required by law, completed services, bespoke work already delivered, and digital or educational materials that have been substantially accessed may not be eligible for a refund.

8. Contact